The Team That Shows Up for Your Comfort

Behind every service call is a real person who cares about your home, your family, and getting it right the first time.

Ben Mangon

Vice President of Residential Operations

Ben has spent 17 years with Custom Air, taking on a wide range of roles throughout the company. With a lifelong interest in how things work, he found HVAC to be the perfect way to combine his mechanical curiosity with his management experience. Ben’s specialty is bridging the technical and managerial sides of residential HVAC, drawing on his hands-on experience and leadership skills to support both customers and his team. Outside of work, he enjoys spending time with family and making lasting memories. His favorite season in Ohio is summer, when he loves boating and enjoying the warm weather with friends and family.

BMangon@customairco.com

Baron Bugala

Residential Service Manager

Baron has been with Custom Air for over 15 years and brings 30 years of HVAC experience to the team. After leaving the Air Force, he discovered a passion for skilled trades and trained in HVAC at Fairfield Career Center. Baron loves helping customers by providing solutions and options that ensure their comfort, drawing on his extensive experience as a technician to understand both customer and team needs. Outside of work, he follows a plant-based diet and advocates for animals. His favorite season in Ohio is fall because football and hoodies are hard to beat.

BBugala@customairco.com

Michelle Phillips

Operations Manager

Michelle has been with Custom Air for 26 years, growing through several roles including Accounts Receivable, Office Manager, and Payroll before becoming Operations Manager. Her family’s long history in HVAC sparked her interest early on, and over the years she has developed a deep understanding of both the industry and the needs of the team and customers. Michelle’s specialty is creating structure and consistency by streamlining processes, improving communication, and supporting her team so they can deliver exceptional service. She loves knowing that the work she does behind the scenes helps create a smooth and reliable experience for customers. Outside of work, people are often surprised to learn how much she enjoys camping and being outdoors. Michelle’s favorite season in Ohio is fall because she loves the cooler weather, football, and spending time outside surrounded by the changing colors.

MPhillips@customairco.com

Scott Gischel

Residential Replacement Specialist

Scott has been with Custom Air for 31 years and is a valued member of the residential replacement team. His HVAC career began unexpectedly when a friend introduced him to a heating and cooling company that offered to sponsor his training. From there, he gained experience as a service technician, retail installer, retail install manager, and eventually transitioned into sales. Scott enjoys hearing from customers after a project is completed, especially when their home feels more comfortable or their energy bills drop. His specialty is solving comfort issues by redesigning ductwork, adding zone systems, and finding creative solutions that others may overlook. Outside of work, Scott enjoys boating and spends most summer weekends on the water, making summer his favorite season in Ohio.

SGischel@customairco.com

Pete Bonzo

Residential Replacement Specialist

Pete has been with Custom Air for nearly seven years and brings a decade of HVAC experience to the team. He transitioned into HVAC sales to focus on helping customers find the right solutions, and he enjoys being honest and ensuring they get exactly what they need. Pete’s specialty is providing transparency and fast responses to keep the process smooth for everyone. Outside of work, he loves running and enjoys Ohio’s spring and fall for the perfect weather to hit the trails.

pbonzo@customairco.com

Scott Haring

Residential Replacement Specialist

Scott has been with Custom Air since 2006 and has been a Residential Replacement Specialist since 2009. His career began in mechanical power transmission, electric motors, and variable speed drives, which led him into the heating and cooling wholesale industry supporting dealers across Central Ohio. Known internally as the “book-smart guy,” Scott brings a strong technical foundation in airflow and heat transfer to every project. He performs detailed load calculations and carefully reviews equipment specifications to ensure each home receives the right system for optimal performance. Scott loves hearing from clients who say their home feels more comfortable after a project is completed.

SHaring@customairco.com

Career

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Meet the Custom Air Team

Save on repairs and keep your system running smoothly.

The Team That Shows Up for Your Comfort

Ben Mangon

Baron Bugala

Michelle Phillips

Scott Gischel

Pete Bonzo

Scott Haring

Columbus

Dublin

Delaware

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