Custom Air Conditioning and Heating Company FAQs

Here are answers to some of the Frequently Asked Questions we hear. Have a question not answered here, need some more detail or something else you were thinking about, get in touch!

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A “SEER 2” rating, which stands for “Seasonal Energy Efficiency Ratio 2”, is a measurement of how efficiently an air conditioner or heat pump cools a home, essentially indicating how much cooling output is produced per unit of electricity used, with a higher SEER2 rating signifying greater energy efficiency; it’s the newer standard that replaced the original SEER rating and uses a more realistic testing procedure to reflect real-world conditions.

Each split system cooling unit has a nominal SEER2 rating. For a higher rating your HVAC contractor can provide advice about an upgrade. The SEER2 rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine. Proper care and maintenance help to keep these systems in optimum condition and ward off malfunction. By scheduling regular maintenance, you can maximize the life of your heating and cooling units and guard against many common equipment failures. Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Regular maintenance will ensure maximum efficiency and prevent other problems.

All heating and cooling equipment require annual professional tuneup. Inspections on boilers and furnaces should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines and the oil tank. Heat pump and air conditioning unit inspections should also include an examination of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

The professionals at Custom Air are your troubleshooting experts, and we are glad to help you with any problem you may experience with your HVAC system. We provide informative blogs and articles on our website that address many common HVAC concerns. You may also call our office during normal business hours for more information. If you experience an HVAC crisis after hours, you can contact one of our on-call technicians for 24-7 emergency service.

Programmable thermostats are more accurate and efficient than thermostats that contain mercury. With a programmable thermostat, you can program settings in advance so that you can control the temperature at different times of the day. You will never have to worry about remembering to adjust the settings manually. By scheduling your programmable thermostat to a higher or lower temperature based on your weekday work hours, you can save money on energy bills without sacrificing comfort. A Custom Air technician will gladly walk you through how to use your programmable thermostat.

Filters for your unit may be made specifically for its brand. These filters may be made of different or higher-quality materials than those of the disposable filters found in retail stores. Check with your local dealer to find the appropriate filter for your air conditioner. However, keep in mind that some filters are reusable, and can be washed by hand in cold water.

Many factors affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, and duct sizing and arrangement. A technician from Custom Air can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending on the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet. You can ensure that the system you purchase is the right size and not smaller or larger than you require, by having your heating and cooling needs evaluated by a licensed professional.

HVAC systems last an average of 10 years. However, for your equipment, it may differ. Variables that affect life expectancy include the type of system, climate and the regularity of routine maintenance.

Top 5 Reasons

Why Choose us

1

100% Customer Satisfaction

We prioritize our customers, ensuring fair, honest, and personalized service.

2

Exceptional Workmanship

Every project is backed by a 1-year workmanship warranty for your peace of mind.

3

Trusted
Partnerships

Benefit from manufacturer warranties combined with Custom Air’s tailored coverage.

4

Unmatched
Quality

From air duct fabrication to installation, we deliver excellence in every aspect of our work.

5

Safety First

Your health and safety—and that of our team—is always a top priority.

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